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Monday, 21 April 2014


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Frequently Asked Questions (FAQ)

What is the minimum order?
We sell only through our agents that are located worldwide. Unless there is not yet an agent, we will ship directly from factory or nearest agent. The minimum order is dependent on each agent in the country you located. For the list of agents, you can contact us at head_office@cocomosaic.com.
If you have a project where agents are not available in the country the project is built, we can ship directly. Our minimum order is 100 sqm.

What is our lead time? 
We keep stock on all items. Our lead time is under one month for  regular orders. However when we are very busy, lead time could reach 2 months. We prioritize agents and stockiest who have scheduled and routine contract deliveries with us. Therefore we encourage you to inform us your needs so we can do fast deliveries to you.

What is your production capacity?
Right now our capacity is about 9000m2 per month, which is about a 3x20” container. But we will increase it further to double or triple.

What kind of materials and finishes / paints used?
All materials used are water based color and lacquer. We also use water based glue to assemble the chips together.

What is your standard packaging?

Our standard packaging is 5 boxes tied by plastic strap for FCL and additional wooden crate(s) for LCL ( LCL will require additional charges). If customers want pallets for FCL, we will provide. But countries to countries are different, so we will need their packing / palette specification. 

Do you have guarantee?
We provide guarantee for product quality for 5 years with exception of normal tear and wear. For example, for the mosaic glues being broken and for coconut chips fallen off when installed on walls / ceilings. For the chips to break or crack or warp when installed on walls / ceilings. We will replace them if you can show us the proof about that complain like: photo.

Can we be your agent in my country?
Yes, we open a wonderful and worldwide opportunity for eligible companies or individuals to be our agent . Please feel free to contact us by email head_office@cocomosaic.com for more information.

Can we custom design?
Please submit your request, if it is possible, we will make every effort to satisfy the request of our customers.

Can we paint the tiles ourselves?
For certain projects you need to have the products unfinished ( meaning no color nor laquer applied) and you will apply coloring yourselve. It is possible for us to ship the tiles unfinish without any color nor laquer.

Can we use the tiles as kitchen backsplash or bathroom walls?
As long as it is located on walls or ceilings, water don’t get stuck there. So it is applicable. Only for some applications in moist areas, you may want to add extra water proof laquer on your own to provide extra guard agains water.

 
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